Refund policy

Return & Refund Policy

Last Updated: August 2026

Customer satisfaction is important to us.

Refund Eligibility

Customers are entitled to a full refund of the amount paid if Rafiq does not deliver the order within 30 calendar days from confirmation of the reservation payment.

Made-to-Order Products

As our products are manufactured specifically for each customer, returns or cancellations after production has begun are generally not accepted unless:

* The product contains a manufacturing defect.
* An incorrect product has been delivered.
* Applicable consumer protection laws require otherwise.

Damaged Products

If your order arrives damaged or defective, please contact us within 48 hours of receiving the order and provide clear photos of the issue. We will review the case and provide an appropriate solution.